Terms & Conditions

By booking with Paws & Promises, you agree to the following:

1. Bookings & Payment:

• A non-refundable deposit is required to secure your booking.

• The remaining balance is due no later than 30 days before your wedding date.

• Overtime is charged in additional 30-minute blocks at our current rate.

2. Cancellations & Refunds:

• More than 60 days before event: Full refund minus deposit.

• 30–59 days before: 50% refund minus deposit.

• Less than 30 days before: No refund.

3. Our Team:

• Paws & Promises is run by Abbie and Jayke. On most wedding days you’ll have both of us present. If one cannot attend, we’ll notify you in advance and ensure you receive the same standard of service.

4. Vaccinations & Health:

• Your dog must be up to date with vaccinations, flea/tick/worming treatments, and be free of contagious diseases.

• We must be informed of any medications, health concerns, or behavioural issues prior to the event.

5. Client Responsibility:

• You are responsible for disclosing accurate information about your pet’s behaviour, medical needs, and suitability for public settings.

6. Liability:

• While every precaution is taken, Paws & Promises is not liable for accidents, illness, or incidents outside of our control.

• We carry full insurance to cover our services.

7. Unforeseen Events:

• Events such as extreme weather, venue closure, or medical emergencies do not remove the payment obligation. We encourage clients to have wedding insurance.

8. Photography:

• We may take behind-the-scenes photos of pets during services. With your permission, we may use these for marketing.